1. Scope
WSSEL is a local, on-demand delivery platform. We do not ship by post or courier freight, and we do not deliver internationally. This policy applies to deliveries arranged through the WSSEL customer application and website, and should be read together with our Terms and Conditions.
2. Delivery areas
Deliveries are made within the service zones shown in the app. The restaurants and stores you can see at checkout depend on the delivery address you select. If your address falls outside a supported zone, the app will tell you before you place the order.
3. Delivery times
The estimated delivery time shown at checkout is based on the restaurant's preparation time, the distance to your address, and current delivery partner availability. Estimates are not guarantees. Weather, traffic, peak hours, and kitchen load can extend them. You can follow the live status of your order in the app.
Where scheduled delivery is available, you can choose a preferred time slot at checkout and the order will be prepared to arrive within that slot.
4. Delivery charges
Delivery charges are calculated from the distance between the restaurant and your delivery address, and from any restaurant-specific or zone-specific rules. The exact delivery charge, service fees, discounts, and applicable taxes are always displayed on the checkout screen before you confirm the order.
5. Receiving your order
Please make sure the delivery address and contact number on the order are correct and that someone is available to receive it. Delivery partners may call or message you on arrival. For orders containing age-restricted items, valid identification may be required at handover.
6. When a delivery cannot be completed
If the delivery partner cannot reach you or hand over the order after reasonable attempts at the address provided, the order may be treated as completed and may not be refundable. See our Cancellation Policy for details.
7. Problems with a delivery
If an order arrives late, incomplete, incorrect, or damaged, report it through the order screen in the app or contact support. Eligible cases are handled under our Refund Policy.
8. Food safety and allergens
Restaurants are responsible for preparation, packaging, ingredients, and allergen information. If you have an allergy or dietary requirement, contact the restaurant or WSSEL support before ordering.
9. Contact
For delivery questions, contact WSSEL at cs@wssel.app, call +972 52-248-3301, or use our contact page.